Knowledge Base

Knowledge Base #

• A knowledge base article  provides information on a specific topic or subject matter. These articles are typically created to help users find answers to common questions, troubleshoot issues, or learn more about a product or service
• Organizations often use knowledge base articles as a self-service resource for their customers or employees to access information quickly and efficiently.
• From here, you can create and add a new knowledge base article. This allows you to expand your repository of information, providing valuable resources for your users. Once created, your article will be readily accessible for reference and support.

Manage Articles #

• Click on the “Support” section on the left side bar menu.
• Click on the “Knowledge base”, the “Manage Articles” page is display.
• It is divided into columns with headings:Article: This column displays the name of each article.
• Service: This column specifies the type of service each article is related to.
• Date: This column displays the date when each article was published in the format “DD-MM-YYYY”.
• Action: This column includes icons for various actions that can be performed on each article.
• The icons are:
  Edit: This icon signifies the possibility to edit the article.
  Link: This icon indicates the option to share or view the article’s link.
  Delete: This icon suggests the ability to delete the article.

 Add New Article #

• To Add new article, click on the “Add new article” button on the right side of the page.

• It redirects to the “Add Article ” page.

• Title: This is a text field at the top of the page, where you can enter the title of the article.
• Service: This is another text field below the Title field, where you can enter the service the article is related to. The example shows “Search Engine Optimization (SEO)”.
• Description: This is a section in the middle of the page that allows you to write a description for the article. It provides tools like formatting buttons for the description.
• Related article: This is a section at the bottom of the page where you can add a link to a related article.
• Save: This is a button at the bottom of the page that allows you to save the article.
• After clicking on the “Save” button, a success message “Article has been saved” will display.

• Click on the “Ok” button on the success message.
• It redirects to the “Manage Article” page.
• The name of the created article will be displayed in the “Article” column.

Edit Article #

• To edit article click on the edit article icon button on the “Action” column of the “Manage Article” page.
• It will display the “Edit Article” page

• After editing click on the “Save changes” button on the “Edit Article” page.

View Article #

• To view created article, click on the “View article” icon button on the “Action” column of the “Manage Article” page.

Delete Article #

• To delete an article, click on the “Delete article” icon button on the “Action” column of the “Manage Article” page.
• After clicking on the “Delete article” icon button, a confirmation message is display, click on the “Yes Delete it!” button.

• A success message will display, click on the “Ok” button.

•       Article has been removed from the Manage articles table