Billing

Billing #

• Access your account on the agency’s platform using your credentials.
• From the left navigation menu, click on “Settings.”

• Select “Billing” from the dropdown list.

Billing Overview #

• In the billing section, you will see two tabs at the top:
  • Plans: This displays the available subscription plans.
  • Payment History: This shows past transactions and billing history (you might need to click on it to view past payments).

Review Available Plans #

• In the Plans tab, you’ll see three available subscription plans:
  • Starter: $49/month: For small teams, includes 10 team members, helpdesk, and knowledge base but lacks whitelabel and webhook integration.
  • Pro: $99/month: For small teams, includes 20 team members, white label, knowledge base, and allows removing the Agency Simplifier backlink.
  • Agency: $199/month: Designed for large teams with unlimited team members, all features included, and webhook integration.

Select or Upgrade Plan #

• If you want to change your current plan, select “Choose Starter”, “Choose Pro”, or “Choose Agency” based on your requirements.
• After selecting or upgrading a plan, you may need to enter or confirm payment details to finalize the subscription by clicking on the “Pay” button.

Payment History #

• The “Payment History” section provides an overview of the billing details associated with the account, which may include:
  • Payer Email: The email address of the account associated with the payment.
  • Subscriber ID: A unique identifier for the subscription plan.
  • Plan: The type of plan that the agency is subscribed to (e.g., Agency).
  • Amount: The total payment amount for the plan.
  • Date: The date when the payment was made.
  • Action: Options available for each payment record, such as viewing receipt .