Tickets

Manage Tickets #

•  AgencySimplifier’s Support Tickets feature allows businesses to effectively handle and monitor customer support requests.
• To access the Manage Ticket page, click on the Support tab, then Tickets tab located in the left column. Once there, you have the option to edit, or delete a ticket. You can also search for tickets through the ticket name and client’s email.

•  Clients can conveniently submit their questions, problems, or service requests through the platform.
• The ticket feature ensures that client inquiries and issues are promptly addressed and resolved through solutions and necessary actions.

Create a Support Ticket #

•       Creating tickets is essential for streamlining communication and ensuring prompt resolution of issues or requests. This feature helps organizations prioritize and assign tasks, track progress, and maintain a record of all interactions and actions taken regarding specific inquiries or incidents.

    Pre-condition to Use the Feature:

•    User must have an account on Agency Simplifier
•    Client can create a ticket.

Steps : #

•   Log in into client account.
• Click on the “New support ticket” on the right side of the page.

• It redirect to the “Support Tickets” page
• Subject: Briefly describe the issue or question you want to address.
• Description: Provide detailed information about your issue or question. Be clear and specific.
• Attach a file: You can optionally attach a file, such as a screenshot or document, to further illustrate your problem.
• Review your submission: Before submitting, take a moment to review the information you’ve provided to ensure accuracy.
• Submit the ticket: Click the “Submit” button to send your support request to the admin team. The admin team will then review your request and provide assistance.
• Cancel the request: If you decide not to submit the ticket, click the “Cancel” button.
• Ticket received email is sent to client email box.
• Created ticket is display at “Manage Ticket” dashboard.

View Ticket #

Steps : #

• To view ticket, click on the “View” button on the “Manage ticket” dashboard.

• From reply section user can reply to the client’s ticket

• Once issue solved or request is fulfilled, user can click on the “Mark as closed” button to close the ticket to indicate its resolution and archive it for future reference.

Delete Ticket #

Steps : #

• To delete a ticket, click on  delete icon button.

• A confirmation message will display.

• Click on the “Yes, delete it!” button.

• After deletion, a  success message will display.

• Click on the “Ok” button.